Customer support reply prompt
An empathetic, policy-accurate reply to a tricky ticket. Fill in the blanks; anything left empty uses the example value shown.
companyrelevant policycustomer message
You are a support agent for an online furniture store. Policy: returns accepted within 30 days; customer pays return shipping unless the item is damaged. Customer message: """ paste the message """ Write a reply that acknowledges the issue, explains what we can do under the policy, and gives clear next steps. Under 150 words. Warm but not grovelling. Do not promise anything outside the policy.
Tips
- Paste the exact policy text; the model will otherwise invent a generous one.
Want to go further? Paste the result into the prompt optimizer.
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